Frequently Asked Questions
🌱 Q: Do you offer subscription boxes?
A: We started out as a subscription box business, but as our curriculum boxes were completed, we would get new orders for previous releases and noticed that many families wanted multiple boxes at one time. So we transitioned to the bundles model and now families can order either single boxes of their choice or themed bundles. Activity boxes are shipped together to simplify lesson planning and to have open and go resources on hand and ready to use.
🌱 Q: What ages is Plant Magic Club for?
A: The content is geared towards ages 5-13+. (But we're told that adults enjoy it too!) It's perfect for elementary students with adult assistance, or middle school independent work.
🌱 Q: Where does Plant Magic Club ship to?
A: We are based in California and currently ship within the United States and to Canada. Please contact us if there is additional international interest.
🌱 Q: What are the ordering deadlines?
A: We typically ship all current orders once a month. All new orders received by the 28th of the current month will ship out on or around the 30th of that month. All orders placed after the 28th of the current month will ship out on or around the 30th of the following month.
🌱 Q: How much does shipping cost?
A: $5.95 per box in the U.S. and $14.95 per bundle box.
$15.95 per box to Canada and $24.95 per bundle box - tracked shipping with USPS. (Please see our shipping policy.) Sibling add-ons ship with the regular box at no additional charge.
🌱 Q: Why don't you offer free shipping?
A: As a small business it's just not realistic for us to offer free shipping. Since CA sales tax is very high (almost 10%) we all would be paying taxes on shipping if we marked our prices higher to include "free" shipping. That doesn't make business sense.
🌱 Q: Can I buy a single box?
A: Yes. Single boxes are available in the shop. Single boxes will ship with that month's boxes. If you need your order sooner please email us.
🌱 Q: Do you have Sibling Add Ons?
A: Yes. Sibling Add Ons are available in the shop.
Sibling Add On shipping is free and they ship with a full sized box order, in the same box.
When ordering the Sibling Add On option, please add the number (quantity) that you want, to match the number of months in your subscription/purchase. The listing is for a single sibling add on, or with one box.
🌱 Q: Do I need to set up an account?
A: Plant Magic Club accounts are optional but recommended so that you can manage your orders easily, view tracking, etc. You can set it up during checkout.
🌱 Q: Do the current subscriptions auto-renew?
None of our subscriptions auto-renew.
🌱 Q: What's your refund policy?
A: There are no refunds on previously received boxes. Per CA law, no plant matter may be returned or re-used. If there are any issues with your box please let us know and we will definitely help resolve the issue. (Please see our refund policy.)
🌱 Q: What's your cancellation policy?
A: You can cancel an unshipped box by emailing us.
Charter School orders that have already been invoiced are non-refundable.
Please contact us if you need to cancel or modify any scheduled shipments prior to our shipping deadline.